I think BIR should also investigate if Kaiser is violating any laws related to giving receipts to customers.
They should have sent the receipts directly to my address or email since I was the one paying them directly from my bank. I wonder why they are sending the receipts on that building when I do not live or work there. The agent on the phone told me that they are sending my actual receipts to their broker IMG which is located in Landco Bldg., Davao. I did not accept their reason for not sending receipts since payment history from portal does not count as a valid receipt. I asked them over the phone why there are no receipts and they just said that since I was paying online from my BPI account then receipt is not needed and I can view my online payment history from their portal. I was a Kaiser member for 45 months now and I noticed that the company is not credible the fact that Kaiser is not sending me receipts or any payment confirmation for my monthly fee of Php2081. In short, he just want to sign me up so that he can get commission. That agent took my money, signed me up and then never actually helped me be part of IMG. I was young then and can easily be persuaded with words. That man also let me pay arround Php 3000 to be a member of IMG so that I can be an agent too which I also paid in full. He also assured me that Kaiser will soon open an office in Davao which did not happen until now.
I trusted that agent since he was my former instructor so I was quickly carried away by his flowering words. An agent from IMG invited me to subscribe for K-35 plan in Kaiser International Health Group on April 2012.
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